Due to the custom-made nature of our products, we cannot accept returns, exchanges, or provide refunds. Each item is produced specifically for your order and cannot be restocked or resold.
All ZippyPros merchandise is custom printed on-demand. When you place an order, your items are individually created just for you. This means:
While all sales are final, we will work with you in the following rare circumstances:
If your item arrives damaged or with a manufacturing defect, please contact us within 7 days of delivery with photos of the issue. We will review and may offer a replacement at our discretion.
If you receive an item different from what you ordered (wrong size, color, or product), please contact us within 7 days of delivery. We will verify the error and send the correct item.
If your package is lost in transit and tracking shows it was not delivered, contact us and we will work with the shipping carrier to locate your package or arrange a replacement.
To ensure satisfaction with your purchase, please:
Due to the immediate nature of our production process, orders cannot be cancelled once placed. If you realize you made an error immediately after ordering, contact us as soon as possible and we will do our best to help, but we cannot guarantee cancellation.
If you have questions about this policy or need to report an issue with your order, please contact us:
Email: orders@zippydoes.com
Please include your order number and a detailed description of the issue. For damaged items, please attach clear photos.